We want to ensure that you receive your goods on time, and in the best condition possible. That’s why all of our orders are gracefully packed to order.
For all Australian orders, We offer STANDARD SHIPPING Australia-wide via Australia Post. For speedier delivery, express shipping can be calculated at checkout. Our Standard Shipping option delivers within 3 – 10 days depending on your location.
For all International orders, shipping is calculated at checkout All orders are fulfilled with Australia Post or courier.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially processed.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we can look into the matter on a case by case basis.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, please contact us for a delivery address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
WITHDRAWAL AND REFUNDS FOR COURSES AND/OR EVENTS
We recognise that sometimes unexpected changes in circumstances mean that people are unable to proceed with a course as they had planned. Should you need to withdraw from the course you must advise us at least a week prior to the first class so that your deposit (minus 20%) can be refunded and your place offered to someone on the waiting list. The 20% of your deposit amount covers our administration expenses and is non-refundable. A 50% refund will be made if you withdraw after the first class. You can transfer this as a credit to a subsequent course if you prefer. No refund will be given if you withdraw after the 2nd class. If a course is cancelled and you aren’t able to transfer your enrolment to another time, you will receive a full refund.
Contact us at email@example.com for questions related to refunds and returns. We are happy to process a refund or store credit on returned product within 14 days of purchase, provided the good(s) are faulty/dead on arrival, wrongly described, accidentally supplied. To complete your return, we require a receipt or proof of purchase. Buyer is responsible for return shipping costs, and all product must be unopened and in original packaging. For return requests falling out of this scope, we will try to resolve with the friendliest discretion. Simply send us a message and we’ll do what we can to help.